Phone: 08 8231 4169 | Email: info@hcasa.asn.au | Find HCASA on FacebookFollow HCASA on Twitter

Phone: 08 8231 4169
Email: info@hcasa.asn.au
Find HCASA on FacebookFollow HCASA on Twitter

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Consumers at the centre of health
in South Australia

2018/19 has definitely been an interesting year in the history of Heath Consumers Alliance of SA. 

The news of the cessation of our grant funding from SA Health has not slowed us down! 
In addition to our normal activities we have:

  • delivered on two major projects with Local Health Networks to support them to embed consumer and community engagement through developing Consumer and Community Engagement Strategies, 
  • nearly finalised a project with SA Health to develop the Consumer and Community Engagement Strategic Management Framework which will assist Local health Networks to deliver on their legislated responsibility to develop Consumer and Community Engagement Strategies as well as demonstrate commitment to the National Safety and Quality Health Care Standards, 
  • commenced a yearlong project with SA Health to develop a Consumer Feedback and Complaints Management Strategic Framework.

We have also been involved in ensuring the consumer voice is heard through submissions on a range of topics including, most recently, a joint submission to the Health Care (Governance) Amendment Bill 2019. This submission was a collaborative response coordinated by the South Australian Council of Social Service and included contribution from Aboriginal Health Council of SA, Lived Experience Leadership & Advocacy Network, Australian Association of Social Workers (SA), SA Network of Drug and Alcohol Services, Australian Health Promotion Association SA, Public Health Association of Australia SA and Mental Health Coalition. You can read the submision and ammendments

We have also been working on developing a new business model to meet the vision of HCASA – Consumers at the Centre of Health – through making sure we are responsive to the needs of health consumers and health services while ensuring we have the capability to undertake systemic advocacy for health consumers. HCASA is also excited to be able to start the new financial year launching our new professional training which you can read more about in eNews. 

Your membership of HCASA is very important, especially this year! It shows your commitment to strengthening the health consumer voice in South Australia and demonstrates your support for consumer-centred care and consumer engagement. Current members have recently been sent their renewal notices and we have been overwhelmed with your rapid response to re-joining. If you aren’t an existing member, or you are an individual member and you would like your organisation to also show support, you can join using this link. We offer a range of membership options including Individual (full), Individual Associate (open to any individual who is practicing or representing the role of a health professional, provider or for-profit interests and is not eligible to vote), and Organisational (full) and Organisational Associate (open to any organisation that is a commercial for profit health care provider, a government department, statutory authority, agency or service provider and is not eligible to vote).

Another way you can show your support for HCASA is through a donation, as a registered charity your donation over $2 is tax deductible.

We look forward to working with you, and for you, in 2019/2020.

Julia Overton
Chief Executive
Health Consumers Alliance of South Australia


HCASA CE  Julia Overton attended the SA Oral Health Plan Launch on Wednesday 9 October. Julia acknowledged the consumer-reported link between good oral health and general health and that HCASA would be supporting the system to implement the plan. 
Below is an excerpt from the media released by SA Dental Service on 9 October 2019.
"Healthy mouths are the focus of the next seven-year South Australian plan for oral health being launched today. 
Minister for Health and Wellbeing Stephen Wade said the South Australian Oral Health Plan (2019-2026) sets out priorities to improve the oral health of the State’s residents, particularly those most at risk of poor oral health. “Overall oral health care in South Australia has improved in recent decades, however, the evidence shows that there are still areas of unmet need,” Minister Wade said. “A healthy mouth is fundamental to overall health, wellbeing and quality of life. It enables people to eat, speak and socialise without pain, discomfort or embarrassment. “Poor oral health impacts on social interactions and work productivity. “Poor oral health impacts on general health. It is with a range of health problems and conditions, some which are among the most common and costly health problems experienced by Australians. “Reflecting this Government’s focus on preventative health, the oral health plan will guide coordinated action over the next seven years to improve oral health, and help to deliver innovative, world-class care to improve the health and wellbeing of South Australians.”

Read the full media release here.
Find the Plan here

Dear Members,

You are invited to our 2019 Annual General Meeting - we are excited to share our achievements and trials of 2018/2019 and the future of HCASA.

Please see the Notice of AGM for 2019 here

You can find the agenda here

Audited Financial Statements for 2018/19 can be found here

The minutes from the 2018 AGM can be found here

Where: SAHMRI in the Auditorium, North Terrace, Adelaide - map found here.

When: Monday 18 November 2019, 4pm to 6pm

What: HCASA's 2019 Annual General Meeting and the launch of HCASA's inaugural Consumer Engagement Awards

If you haven't renewed your membership or want to apply, now's the time!

For any questions, please email This email address is being protected from spambots. You need JavaScript enabled to view it.

Kind regards

The Team at HCASA

Nominations close: Monday 21 October 2019
HCASA is pleased to advise arrangements for our Annual General Meeting and to call for nominations for three director positions. 2018-2019 has been a challenging year for the organisation, requiring the board to focus on risk management and strategic shifts following removal of state government funding for systemic health consumer representation. The board and the staff team have shared a strong commitment to continue to support consumers and health professionals to work together to achieve safe, consumer-centred care for all South Australians. The new board will continue to face challenges as we strive to achieve sustainability for the organisation. 
Three director vacancies exist: two ordinary directors and the position of deputy chair. You are invited to contact the Chief Executive, Julia Overton, for further information about the operation of the organisation or to arrange a meeting about the board.
Nominations for the Board are sought in accordance with the HCA Constitution, a copy of which is available on our website here.
You can complete a nomination online here. 
Or you can download a nomination form here
Please download the Information in Support of Nomination form here

Directors are appointed for two years. Meetings are held every second month, currently scheduled on Monday 4-6pm. Please be advised that only financial voting members may nominate and be nominated.
If you are unsure about your membership status, please contact Bernie on (08) 8231 4169 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

Debra Kay PSM
Board Chair

SA Pathology has connected to the My Health Record System, this will mean that consumers can access their pathology reports via their My Health Record account, giving consumers timely access to pathology reports.

You can read more information and the media release here;  

Media Release SA Pathology and My Health Record

The March HCASA Board meeting recently confirmed our capacity to continue our work well into 2020. HCASA is here to stay. We had expected to call a Special General Meeting at about this time to ask our members to consider the organisation’s future. After careful consideration of our financial position, our capacity and the importance of our work we are instead scheduling the launch of our new business prospectus. This is planned for Monday 17 June, Save the date.

You will have read in eNews that we have moved our offices upstairs from level 1 to 3 at 12 Pirie Street. Our team continues to do an amazing job building a viable and sustainable business future. You’ll hear more about this on/after 17 June. We would not have been able to consider such an optimistic future without the pragmatic and moral support of our members, partners and supporters. Thank you.


We encourage organisations and individuals who believe in our vision of ‘consumers at the centre of health’ to make sure they have current membership of HCASA. As you know, we are a state-wide, member-based incorporated association with no political affiliations. We provide the information, training and services people, services and policy makers need to ensure consumers have a powerful influence on the health services that they pay for, use and expect to support the health and wellbeing of all South Australians. This work must and will continue.


Debra Kay PSM
Board Chair HCASA
On behalf of the HCASA Board and Staff Team

In 2019 HCA will work with consumers, partner agencies and other stakeholders to develop more focused training modules for consumers on topics such as:

  • clinical governance
  • health literacy
  • document review and
  • quality improvement processes and service redesign.
  • If you would to participate in this process, please contact Kathy Mickan on 8231 4169 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

One of the changes of not having a core funding base is that we will now be charging for our training, including consumer training. Fees will be kept as low as possible, and opportunities for subsidised training will be made available to consumers who do not have the capacity to pay.

Back to eNews here

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